Frequently Asked Questions

Everything you need to know about Tru-Stock AI. Contact us at support@tru-stock.ai.

What is Tru-Stock AI?

Tru-Stock AI is an AI-powered inventory intelligence platform built for distributors and wholesalers. It analyzes your inventory data to forecast demand, generate reorder recommendations, detect dead stock, and optimize purchasing decisions across your entire catalog.

How is this different from my ERP or inventory system?

Your ERP tracks what happened. Tru-Stock AI tells you what to do next. It adds an AI intelligence layer that analyzes demand patterns, vendor lead times, and stock health to generate specific reorder recommendations with reasoning behind each one.

How long does setup take?

Under one hour. Upload your inventory data as a CSV, and the AI starts analyzing immediately. No ERP integration required, no consultants, no multi-month implementation project.

What data do I need to get started?

At minimum, a product list with SKUs and on-hand quantities. For best results, also include sales history, vendor information, lead times, and open purchase orders.

Is my data secure?

Yes. All data is encrypted in transit and at rest. Each organization is isolated with row-level security. We never share your data with other customers or use it to train AI models.

How accurate is the AI forecasting?

With 6+ months of sales history, the AI typically achieves forecast accuracy that significantly outperforms manual methods and simple moving averages. The system continuously learns and improves.

Can I try it before committing?

Yes. Our free inventory assessment lets you upload data and get an instant AI analysis showing stockout risk, trapped capital, and reorder priorities. No signup required.

What industries do you support?

Any distribution or wholesale business. We have specific solutions for HVAC, building materials, plumbing, electrical, industrial parts, medical supply, and food and beverage distribution.

How does pricing work?

Four tiers: Starter at $140/mo + $0.30/SKU, Professional at $349/mo, Growth at $899/mo, and Enterprise with custom pricing. No setup fees on Starter, Professional, or Growth — just connect your system and go. Contact us for Enterprise pricing and white-glove onboarding details.

Do I need technical skills?

No. Upload a CSV and the AI handles everything. Every recommendation comes with plain-English reasoning so you understand why each action is suggested.

Can I manage multiple locations?

Yes. Starter supports 1 location, Professional up to 5, and Enterprise up to 20 with cross-location strategy.

How does vendor intelligence work?

Tru-Stock AI tracks actual vendor lead times from your PO data, scores vendor reliability, and recommends dual-source strategies where a fast bridge vendor covers urgent needs while a bulk vendor handles regular replenishment.

What about product variants?

The platform handles parent-child SKU relationships with variant grouping, rolling up data for aggregate analysis while maintaining variant-level detail for purchasing.

What support do you offer?

Starter includes email support. Professional gets priority support. Enterprise includes a dedicated strategist. All plans include AI-powered in-app support chat.

How do I cancel?

Cancel anytime. No long-term contracts on Starter and Professional plans. Contact support@tru-stock.ai for any billing questions.

Ready to See It in Action?

Upload your inventory data and get a free AI-powered analysis in 30 seconds.